Monday, August 22, 2011

To control or lose control?

Hello everyone! 
    
     I have decided to take Wags advice and continue my blog about NFP's use of social media as I find it quite interesting hehe 


During the past week, I have realised the charity that I'm working for Life's Little Treasures Foundation is very reluctant about using Facebook to help answer any medical questions parents of premature may have. Members of the charity have voiced out that they would like to be able to post a question on Facebook and have it answered...but Life's Little Treasures are concerned that it will be hard to control the quality of answers provided. Right now they only use it to communicate events to followers.



To get an answer to their question members and followers are either encouraged to email/call the NFP or redirected to L'il Aussie Prems an online support forum. Life's Little Treasures believe this to be more 'accurate' as these forums are administered and controlled by 'administrators' who are members of the online forum. 




Do you agree information on online forums are more accurate than posts on Facebook?


I would really like to know what everyone else thinks! Please leave me a comment to help me improve Life's Little Treasure's use of social media :) 


Thanks everyone! 






Thanks everyone! 

4 comments:

  1. An interesting situation they are facing, Daiz... if the customers are looking for advice and information via Facebook, why not give it to them there? Directing people to a different site for an answer almost makes the Facebook presence rather pointless?

    Is their Facebook presence a "Page" or a "Group"? These two options actually behave quite differently from each other, as we will see this week in our F2F discussion.

    ReplyDelete
  2. I think Facebook is more effective than forums as you may need to register before u leave a comment. I think Life's Little Treasure should actively use facebook as a communication platform by not only informing events to followers but to encourage followers for their ideas.

    ReplyDelete
  3. Hi Daiz, great post!
    I agree that it may be worthwhile to test the waters at least with Facebook. I believe in a group you can manage the conversations almost exactly the same as on a page (may be the other way around though), so why not give it a crack?
    Good luck, let us know how you go with this.
    Ross

    ReplyDelete
  4. Hello everyone!
    My apologies for the late reply! I was away for the weekend and only just got back last nite :)

    Wags - I totally agree that Life's Little Treasures should give the facebook page a go and they might find it to be more effective. They have a facebook page and not a group so i'm not sure if that affects their incentive to allow for questions on the page.

    Mary - Hmm.... i dunno i think both Facebook and Forums have their own purpose and i'm not sure what is more effective but i agree that Life's Little Treasure's should definitely use facebook as a communication platform and leverage from it. However, being a charity they are always short in resources sighh

    Ross - Thanks :) I'm really trying to persuade them that Facebook is the way to go ~ but they're still a bit wary about it...gonna be a long battle for me hahaha i'll definitely let you guys know how it went!

    Thanks everyone for the comments :)

    ReplyDelete